Ensure satisfied customers by efficiently and properly handling submitted tickets with a ticketing system developed for SharePoint. The system is linked to a shared mailbox. This allows a ticket to be quickly picked up by your help desk. The result is satisfied customers ?
The Ticket system is built in a Power App that you can reflect in SharePoint or Teams. With this system you ensure satisfied customers and colleagues by handling submitted tickets in a proper and efficient manner. By means of Power Automate, flows are created in this system, which makes the communication between the ticket submitter and ticket handler optimal.
The Ticket system in SharePoint has all the functionalities needed to resolve the ticket in the best possible way.
The ticket system can be fully customized to the needs and wishes of your company!
It is possible to add an item (widget) to your website so that customers can easily and quickly create new tickets. This also allows them to report problems in a proper way. In addition, a link can be made with your chosen email. Think of voorbeeld@heldpesk.nl. Finally, it could also be done via a form. The Ticket System can be customized completely to your wishes.
Create reports to measure and optimize the performance of your helpdesk. You will discover, for example, that few tickets come in on a Friday afternoon or that employee A solves a problem very quickly.
The biggest question, of course, is what the Ticket System can do for your business. As you could have read, this system can be fully customized. That is why we would like to talk to your company about your wishes and needs. Because this system is built within Microsoft 365, you will not have to deal with monthly costs. You already have Teams at your disposal if you have a Microsoft 365 license.
